Frequently Asked Questions... With Answers!

Q: How does The Insulator Store work?
A: Fixed Price Listings - By clicking the "Buy It Now" feature, you are entering a legal binding agreement to follow through with the purchase of those item(s). Please note: items are not held in a shopping cart environment and once "Buy It Now" and "Submit" on the confirmation page is clicked, you have committed to the purchase.
Auctions - By placing a bid you are entering a legal binding agreement to follow through with the purchase of those item(s). Items are sold to the highest bidder. The user with the highest successful bid "wins" the auction. All auctions have a 12% buyers premium that will be added to the invoice.

You may review our full terms and conditions page seen at registration here.

Q: How do I pay for my purchases?
A: We will email you an invoice after adding shipping charges. Although you can see your invoice from your account summary on our website, please allow us to send it to you via email before paying to ensure it is complete. We accept payment through PayPal, and we also accept credit card purchases through PayPal. (You do not need a PayPal account to pay with a debit or credit card.)

Q: How do I pay with a debit/credit card?
A: Once you receive your emailed invoice, click the blue link at the top that says "To view/pay this invoice online..." (see figure 1 below). This will open a browser window and if you are not logged into your "The Insulator Store" account will prompt you to log in. Click the "Checkout with PayPal" link at the top left (see figure 2 below) This will bring you to the PayPal website to complete your payment. You DO NOT need a PayPal account to use a debit/credit card, simply click the "Pay with a debit/credit card" link at the bottom of the page (see figure 3 below).

Q: Does The Insulator Store combine shipping on multiple purchases?
A: Yes, of course! We do this automatically for you, no need to ask. Storage boxes are the only exception as these always ship separately from the rest of your order.

Q: I have not received my invoice or a response to my "contact us" query. Why are you ignoring me?
A: I promise we are not ignoring you! If it has been longer than 1-2 business days since you have made a purchase or sent us a message and have not heard back, please check your spam folder in your email. We strongly suggest you add TheInsulatorStore.com to your white list settings as a few users have had our correspondence blocked.

Q: How much does The Insulator Store charge for shipping?
A: We charge exact USPS shipping prices by weight and distance. We do not over charge or “pad” our shipping prices. We will always figure the cheapest possible USPS option, either by weight and zip code or flat rate. We also utilize Regional Rate A boxes when possible. Due to the large parcel size, we will find the cheapest rate between USPS or UPS for storage boxes.

Q: I have insulators to sell, is The Insulator Store interested?
A: Of course, send us a message through the contact us form and let us know what you have!

Q: I'm looking to buy common insulators in bulk. Can The Insulator Store help me out?
A: You bet! Just send us a message and we will let you know what we have available.

Q: How can I track my shipment?
A: Once your package ships, you will receive an automated email letting you know it is on the way with the tracking number. Your invoice comment section will also be updated with your tracking number.

Q: Why does The Insulator Store require insurance on every shipment?
A: We will always pack your shipments with the utmost care. However, once the package is in the hands of the USPS anything can happen. Having insurance also protects against lost packages.

Q: Can The Insulator Store deliver my purchases to an upcoming insulator show?
A: Yes, we would be glad to! Check our show calendar for the shows we will be attending. If you see the show you would like to pick up at on the list, just contact us and let us know.

Q: Why do all of the insulators listed seem to have damage?
A: We would love to be able to sell nothing but mint insulators, but that isn't going to happen. Considering the age on some, we all can be glad they are still around for us to enjoy! We do our best to describe even the slightest imperfections so our customers can select the best pieces for their needs. For those who only collect "minty" to those who don't mind a little damage, we have a little something for everyone!

Q: I'm looking for certain mold numbers/date codes, are your listing information details accurate?
A: Absolutely! We are researchers too, so the details matter. In the below example, the data you see listed in the embossing field is for the exact insulator you will receive. This information will always be available to you as long as it is legible.